Support and Updates Policy

Effective date: 13 July 2026

Included support

Included support covers reproducible defects in an unmodified supported release, during the period shown at purchase. It does not include installation, customisation, feature development, server administration, data recovery, third-party conflicts or issues caused by unauthorised changes.

Customer cooperation

You must provide accurate details, lawful access and a safe test environment. Remove sensitive data where possible and rotate temporary credentials after work is completed.

Updates

Updates may include fixes, security improvements or compatibility changes. Features and third-party integrations may change. Access requires an active eligible licence or update entitlement.

Refusal or suspension

Support may be refused or suspended for expired, unpaid, unlicensed, pirated, redistributed, materially modified or abusive use.